18+ years across infrastructure and operations

Professional Experience

Over 18 years of experience designing, supporting, and evolving IT infrastructure across enterprise environments, with a focus on cloud platforms, automation, observability, and operational resilience.

Career Timeline

2026–Present Current

NOC Manager

Junta Central Electoral

NOC OperationsService ManagementObservability
  • Supports the implementation of the new National Identity Document program through service monitoring, operational readiness, and availability management.
  • Leads NOC improvements by consolidating operational data sources and designing service availability models.
  • Integrates performance, application, database, and observability platforms to improve end-to-end service visibility.
  • Strengthens service availability procedures and operational compliance with ISO 27001, ISO 22301, ISO/TS 54001, and related standards.

2023–2026

Servers Administrator

Junta Central Electoral

Windows ServerCloud ServicesOperational Security
  • Optimized service design and delivery across enterprise server platforms and supporting infrastructure.
  • Participated in the design, documentation, and implementation of critical national initiatives, including the 2024 presidential and municipal elections and the new National Identity Document.
  • Managed server platforms and provided top-level support for infrastructure, operating systems, mail flow, cloud services, and operational security.
  • Improved the reliability and supportability of high-visibility services through structured documentation and operational coordination.

2022–2023

Lead IT Infrastructure & Cybersecurity Engineer

DP World Dominican Republic

Cybersecurity24/7 OperationsCompliance
  • Led 24/7/365 operations for core technology services supporting the Dominican Republic port terminal.
  • Coordinated infrastructure and cybersecurity controls with DP World headquarters in Dubai to meet global governance requirements.
  • Managed security platforms and supported BASC, ISO, head-office, and internal audits covering operational and cybersecurity controls.
  • Directed infrastructure and security initiatives that sustained terminal operations while supporting business expansion.

2021–2022

Lead IT Infrastructure Engineer

DP World Dominican Republic

InfrastructureNetworkingApplication Delivery
  • Managed the complete infrastructure stack, from electrical and environmental facilities through servers, networks, and last-mile connectivity.
  • Supported LAN connectivity for internal services and client environments operating within the terminal.
  • Designed and managed operational and expansion projects across the port's technology environment.
  • Improved in-yard wireless communications and optimized application delivery for operational systems.

2019–2021

Server Analyst & IT Infrastructure Architect

Dirección General de Aduanas

Infrastructure ArchitectureVirtualizationSIGA
  • Designed, implemented, and supported institutional infrastructure projects, with a strong focus on improvements to the national SIGA customs declaration platform.
  • Managed server and storage platforms across enterprise environments.
  • Administered virtualization and email services supporting institutional operations.
  • Coordinated infrastructure implementations across UAT and production environments.

2017–2019

Senior IT Infrastructure Specialist

Solvex

OS DeploymentAutomationMSP Operations
  • Supported infrastructure projects and large-scale Windows operating system refreshes during the Windows 7 end-of-support transition.
  • Designed and implemented a scripted operating-system deployment process used to reproduce large volumes of student laptops for nationwide distribution.
  • Built deployment controls focused on security, repeatability, ease of rollout, and operational reliability.
  • Managed customer infrastructure platforms through an MSP service model.

2016–2017

Systems Engineer Level III

ERCBPO

Cisco HyperFlexVMwareActive Directory
  • Managed and supported systems for multinational call-center operations.
  • Contributed to the migration from VPS-hosted services to self-hosted datacenter operations.
  • Implemented and supported hyperconverged infrastructure with Cisco HyperFlex and Cisco UCS.
  • Managed VMware virtualization and a multi-environment, multi-domain Active Directory forest for application and security administration.

2013–2016

Systems Administrator

Instituto Tecnológico de Santo Domingo

Campus InfrastructureSystems AdministrationService Availability
  • Installed, configured, administered, and maintained the infrastructure supporting campus operations.
  • Provided top-level support for user requests and complex infrastructure incidents.
  • Implemented improvements for learning-management platforms and academic services.
  • Improved the availability of course-selection and other critical institutional systems.

2009–2013

IT Consultant and Trainer

Teknowlogic

Microsoft ConsultingInfrastructure ArchitectureTechnical Training
  • Provided subject-matter expertise for the architecture, planning, implementation, and support of Microsoft infrastructure products.
  • Delivered solutions involving Windows Server, Hyper-V, Forefront, System Center, Exchange Server, and OCS/Lync/Skype for Business.
  • Created advanced Windows configurations and operating-system imaging platforms.
  • Delivered Microsoft Official Curriculum training for infrastructure and communications technologies.

2008–2009

Lab Support and Utilities Intern

Teknowlogic

Lab SupportCourse OperationsCustomer Service
  • Prepared computer laboratories and installed the software required for technical courses.
  • Organized course materials and verified that classroom technology was ready for instructors and students.
  • Supported the course-preparation team with facilities, meals, logistics, and customer service.