Dossier operativo / CAD
Comercial Aurora Dominicana
A retail and e-commerce company where customer experience, payment gateways, APIs, inventory, and seasonal traffic expose gaps in business observability.
Información clave
cad- Industria
- Retail & E-Commerce
- Estado
- Active
- Región
- Santo Domingo
- Relación
- Cliente ficticio / entorno de aprendizaje
Servicios de negocio
5 01 Online sales
02 Loyalty program
03 Home delivery
04 Inventory management
05 Customer service
Vista operacional
CAD- Personas
- 1800
- Sedes
- 25
- Enlaces
- 7
- Dominios
- 3
Mapa de dependencias
Ruta de servicio 01 Usuarios
1800
02 Servicios
- Online sales
- Loyalty program
- Home delivery
- Inventory management
03 Plataformas
- Active Directory
- Microsoft 365
- E-Commerce Platform
- ERP
- Payment Gateway
04 Riesgos
- Third-party payment dependencies
- Multiple API integrations
- CDN dependency
5 Servicios
9 Sistemas
5 Debilidades
3 Personas
Puntos débiles
5-
Third-party payment dependencies
-
Multiple API integrations
-
CDN dependency
-
Seasonal traffic spikes
-
Limited visibility into external services
Personas clave
3Melissa Peña
E-Commerce Manager / Digital Commerce
Measures incidents by lost sales and customer experience.
- Pregunta frecuente
- How many orders are we losing?
- Fortalezas
- Revenue awareness, Customer experience focus
Héctor Díaz
Infrastructure Engineer / Technology
Investigates customer-facing failures where internal systems look healthy.
- Pregunta frecuente
- Which part of the purchase flow is failing?
- Fortalezas
- API troubleshooting, Vendor coordination
Sofía Reyes
Customer Experience Supervisor / Customer Experience
Detects customer-facing issues from calls, reviews, and social media.
- Pregunta frecuente
- Customers are complaining.
- Fortalezas
- Complaint pattern recognition, Customer feedback awareness
Contexto y notas
CADSell home, technology, and consumer products through physical stores and digital channels.
Customers detect many incidents before internal usersInfrastructure can look healthy while sales are stoppedSocial signals matter operationally