Operational dossier / IQ
Industrias Quisqueya
A manufacturing organization where IT, OT, production lines, ERP integrations, SCADA, and historical plant knowledge must coordinate under limited maintenance windows.
Key information
iq- Industry
- Manufacturing
- Status
- Active
- Region
- San Pedro de Macorís
- Relationship
- Fictional customer environment
Business services
5 01 Food production
02 Packaging
03 Quality control
04 Warehouse operations
05 Distribution
Operational view
IQ- People
- 900
- Sites
- 3
- Links
- 7
- Domains
- 3
Dependency map
Service path 01 Users
900
02 Services
- Food production
- Packaging
- Quality control
- Warehouse operations
03 Platforms
- Active Directory
- Microsoft 365
- VMware
- SQL Server
- ERP
04 Risks
- Poorly documented OT/IT boundary
- Legacy PLC infrastructure
- NTP inconsistencies
5 Services
9 Systems
5 Weaknesses
3 People
Weak points
5-
Poorly documented OT/IT boundary
-
Legacy PLC infrastructure
-
NTP inconsistencies
-
Limited maintenance windows
-
Single historian server
Key people
3Ing. Félix Rosario
Plant Manager / Plant Operations
Measures incidents by production downtime.
- Common question
- How long will we be stopped?
- Strengths
- Production leadership, Operational discipline
Ramón Castillo
Infrastructure Administrator / Technology
Understands the risk boundary between IT and plant operations.
- Common question
- Can this affect production?
- Strengths
- IT/OT awareness, Careful change management
Doña Carmen
Production Supervisor / Production
Detects plant issues before dashboards do.
- Common question
- The line feels strange.
- Strengths
- Production intuition, Historical process knowledge
Context & notes
IQProduce, process, package, and distribute food products for local and regional markets.
Technology failures affect physical productionProduction-first culture changes risk calculationsOperators often detect abnormal behavior early