Operational dossier / CAD
Comercial Aurora Dominicana
A retail and e-commerce company where customer experience, payment gateways, APIs, inventory, and seasonal traffic expose gaps in business observability.
Key information
cad- Industry
- Retail & E-Commerce
- Status
- Active
- Region
- Santo Domingo
- Relationship
- Fictional customer environment
Business services
5 01 Online sales
02 Loyalty program
03 Home delivery
04 Inventory management
05 Customer service
Operational view
CAD- People
- 1,800
- Sites
- 25
- Links
- 7
- Domains
- 3
Dependency map
Service path 01 Users
1,800
02 Services
- Online sales
- Loyalty program
- Home delivery
- Inventory management
03 Platforms
- Active Directory
- Microsoft 365
- E-Commerce Platform
- ERP
- Payment Gateway
04 Risks
- Third-party payment dependencies
- Multiple API integrations
- CDN dependency
5 Services
9 Systems
5 Weaknesses
3 People
Weak points
5-
Third-party payment dependencies
-
Multiple API integrations
-
CDN dependency
-
Seasonal traffic spikes
-
Limited visibility into external services
Key people
3Melissa Peña
E-Commerce Manager / Digital Commerce
Measures incidents by lost sales and customer experience.
- Common question
- How many orders are we losing?
- Strengths
- Revenue awareness, Customer experience focus
Héctor Díaz
Infrastructure Engineer / Technology
Investigates customer-facing failures where internal systems look healthy.
- Common question
- Which part of the purchase flow is failing?
- Strengths
- API troubleshooting, Vendor coordination
Sofía Reyes
Customer Experience Supervisor / Customer Experience
Detects customer-facing issues from calls, reviews, and social media.
- Common question
- Customers are complaining.
- Strengths
- Complaint pattern recognition, Customer feedback awareness
Context & notes
CADSell home, technology, and consumer products through physical stores and digital channels.
Customers detect many incidents before internal usersInfrastructure can look healthy while sales are stoppedSocial signals matter operationally